Return Terms

According to the Consumer Protection Act and the Trading Rules, the consumer is entitled to a claim in case of missing products or a discrepancy in quantity.

In these cases, the client may claim:

    • Refund the amount paid
    • Discount on the price

Within 14 days from the date of receipt of the goods, according to Art. 55 of the CPA, each user has the right to return it or to replace it without giving any reason, provided the following conditions are met:

    • Good commercial appearance (product not opened).
    • Stored original packaging, consumables and accessories, if any.
    • A secured cash receipt for the item to return with it (or the transport document from the paid cash dispenser)

If you cancel a order, use the Order Cancellation Form. Fill in the form and send it to e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. or print it and send it to Slavyanovo, №2 Asen Zlatarev Str., For "Militsa Lazarova-90" ET.

The transport costs for the return of goods are entirely at the expense of the customer. When goods are exchanged, the transport costs are at the customer's expense in both directions.
Upon refusal of replacement, Lazarova refunds the amount of the goods (excluding the delivery amount) to the bank account specified by the customer. is obliged to reimburse to the consumer the full purchase price of the goods (excluding courier charges) not later than 30 days from the date when the consumer exercised his right of withdrawal from the concluded contract under the CPA Art. 55. par.6.